Support

Responsive and helpful support is provided by the TUFLOW team of highly experienced modellers and the developers themselves. Our team is based in locations around the world, covering all business-hour time zones.

When emailing support@tuflow.com the following information can help us resolve your issue as quickly as possible:

• Attach the relevant log file (or extracts), depending on the product used:

          —  TUFLOW Classic/HPC: .tlf and/or _hpc.tlf files

          —  TUFLOW FV: .fvc and/or .log files

          —  TUFLOW Catch: .log file

• Attach an image or text copy of the simulation window or console output.
• If referring to an ERROR, WARNING or CHECK message, quote the message number where available.
• If a TS, TSV or TSCa ID appears in the subject of our email replies, please ensure this ID remains in the subject line during follow-up correspondence. This helps track requests efficiently.

We are here to help, so please do not hesitate to get in touch.