Support

The high quality of TUFLOW support is what differentiates TUFLOW from others. We're here to give responsive, useful support provided by our highly experienced modellers and software developers. There's also a wealth of information via our Library, TUFLOW community forums and TUFLOW Wikis for tips and tricks, tutorials and general advice.

Support
Contact Us

Contact Us


Information

For general information and enquiries, please contact info@tuflow.com


Sales

For sales or licensing, please contact sales@tuflow.com


Support

For setting up and applying TUFLOW, please contact support@tuflow.com


Training

For training enquiries, please contact training@tuflow.com

support@tuflow.com

Responsive and helpful support is provided by the TUFLOW team of highly experienced modellers and the developers themselves. We are physically based in various locations around the world, covering all business hour timezones.

When emailing support@tuflow.com some tips to expedite the resolution of the problem are:

  • Attach the .tlf file, or relevant extracts from the .tlf file.
  • Attach an image or text copy of the TUFLOW Console (DOS) Window.
  • If referring to an ERROR, WARNING or CHECK message, quote the 4 digit message number.
  • If a TS ID appears in the subject of our email replies please ensure this ID remains in the email subject line during follow-up correspondence. This helps us track your requests.

We're here to help, so please don't hesitate to contact us.


Email Support

TUFLOW Wikis

The TUFLOW Wikis include a wealth of information for all users: tutorial and example models, trouble shooting advice for TUFLOW simulation error messages and thousands of tips and tricks for TUFLOW specifically and also all its supporting software

TUFLOW Wiki

Visit our TUFLOW 1D network / 2D grid / quadtree mesh Wiki for over a thousand pages of useful information, tutorial and demo models, tips and tricks

TUFLOW FV Wiki

Visit our TUFLOW FV 2D/3D flexible mesh modelling Wiki for general advice, tutorial models, and tips and tricks

User Forums

Become a part of the TUFLOW user community. Collaborate with other modellers and stay informed of the latest announcements

TUFLOW Classic / HPC Forum

TUFLOW Classic and HPC are our 1D network / 2D grid / quadtree mesh solvers. Sign up to the TUFLOW Classic and HPC Forum to receive announcement updates, post queries or answer questions from others in the user community.

TUFLOW FV Forum

TUFLOW FV is our 2D / 3D flexible mesh solver. Sign up to the TUFLOW FV Forum to receive announcement updates, post queries or answer questions from others in the user community.

LinkedIn TUFLOW User Group

We use the TUFLOW LinkedIn User Group as a platform for weekly announcements and updates. Sign up to receive weekly modelling tips, new release news and training event announcements.